CHANEL About Pearls

We understand the value of your purchase. That is why all our shipments are handled exclusively through DHL with Comprehensive All-Risk Insurance:

100% Coverage: Your shipment is fully insured for the total value of the item. Your investment is protected against any incident during transit.

DHL Guarantee: We use premium DHL services to ensure careful, secure, and professional handling throughout the delivery process.

Automatic Calculation: The insurance cost is calculated based on the value of the handbag and the destination, and is displayed transparently when you select your shipping option.

We want you to love your purchase. If for any reason you do not, you have 14 days to return it.

Right of Withdrawal: You have 14 calendar days from the date you receive your order to request a return, with no need to provide a reason.

Refund Processing: Once you notify us and we receive the returned item, we will process your full refund (including standard shipping costs) within a maximum of 14 days.

Return Conditions: The item must be returned in its original packaging, with all tags attached, and showing no signs of use. The direct cost of return shipping is the responsibility of the customer.

Errors or Defects: If there has been a shipping error or the item arrives damaged or defective, we will handle the return process and associated costs at no additional charge to you.

Shop with complete confidence thanks to our SSL encryption protocols, designed to protect your personal and payment information at every stage of the transaction.

Credit/Debit Card: Fast and secure payment through a trusted banking payment gateway.

Bank Transfer: You will receive our bank details once your order has been placed. Your purchase will be confirmed as soon as payment has been received.

Privacy & Security: We do not store your banking or card details. All transactions are encrypted and processed directly through the financial institution’s secure systems.

Premium Packaging: Every item is carefully protected using high-quality packaging materials to ensure it arrives in perfect condition.

Real-Time Tracking: As soon as your package leaves our boutique in Madrid, you will receive a DHL tracking number, allowing you to monitor your shipment and delivery status in real time.