In accordance with current legislation, www.loue.es (hereinafter, the “Website”) undertakes to adopt the necessary technical and organizational measures according to the appropriate level of security in relation to the risk of the collected data.
Laws included in this privacy policy
This privacy policy is adapted to current Spanish and European regulations on the protection of personal data on the internet. Specifically, it complies with the following regulations:
Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
Organic Law 3/2018 of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
Royal Decree 1720/2007 of December 21, approving the Regulation implementing Organic Law 15/1999 of December 13, on the Protection of Personal Data (RDLOPD).
Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE).
Identity of the data controller
The data controller of the personal data collected on this Website is LOUE MADRID SL (hereinafter, “LOUÉ” or the “Data Controller”), with Tax ID: B67970111, registered in the Madrid Commercial Registry under the following registration details: Volume 42943, Book 0, Page 66, Section 8, Sheet M759103. Their contact details are as follows:
Address: C/ Virgen de los Peligros, 12, 28013 Madrid
Contact phone: 681158810
Contact email: loue@loue.es
Personal Data Record
In compliance with the provisions of the GDPR and the LOPD-GDD, we inform you that the personal data collected by the Website through the forms provided on its pages will be incorporated and processed in our file in order to facilitate, expedite, and fulfill the commitments established between LOUÉ and the User or to maintain the relationship established in the forms that the User fills out, or to respond to a request or inquiry. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in Article 30.5 of the GDPR applies, a record of processing activities is maintained specifying, according to their purposes, the processing activities carried out and other circumstances established in the GDPR.
Principles applicable to the processing of personal data
The processing of the User’s personal data shall be subject to the following principles established in Article 5 of the GDPR and Article 4 and subsequent provisions of Organic Law 3/2018 of December 5, on the Protection of Personal Data and guarantee of digital rights:
Principle of lawfulness, fairness, and transparency: The User’s consent will always be required after fully transparent information about the purposes for which the personal data are collected.
Principle of purpose limitation: Personal data will be collected for specific, explicit, and legitimate purposes.
Principle of data minimization: Personal data collected will be only those strictly necessary in relation to the purposes for which they are processed.
Principle of accuracy: Personal data must be accurate and always kept up to date.
Principle of storage limitation: Personal data will only be kept in a form that allows the identification of the User for as long as necessary for the purposes of their processing.
Principle of integrity and confidentiality: Personal data will be processed in a way that ensures their security and confidentiality.
Principle of proactive responsibility: The Data Controller will be responsible for ensuring that the above principles are complied with.
Categories of personal data
The categories of data processed by LOUÉ are solely identification data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.
Legal basis for the processing of personal data
The legal basis for the processing of personal data is consent. LOUÉ undertakes to obtain the User’s explicit and verifiable consent for the processing of their personal data for one or more specific purposes. The User shall have the right to withdraw their consent at any time. As a general rule, the withdrawal of consent shall not affect the use of the Website.
In cases where the User must or may provide their data through forms to make inquiries, request information, or for reasons related to the content of the Website, they will be informed if the completion of any of them is mandatory, as these are essential for the proper development of the operation performed.
Purposes of processing of personal data
Personal data are collected and managed by LOUÉ in order to facilitate, expedite, and fulfill the commitments established between the Website and the User or to maintain the relationship established in the forms completed by the User, or to respond to a request or inquiry.
Likewise, the data may be used for commercial, operational, and statistical purposes, as well as for activities related to LOUÉ’s corporate purpose, including the extraction, storage, and marketing analysis of data to adapt the content offered to the User and to improve the quality, operation, and navigation of the Website.
Retention periods for personal data
Personal data will be retained only for the minimum time necessary for the purposes of their processing or until the User requests their deletion.
Recipients of personal data
The User’s personal data will not be shared with third parties.
Personal data of minors
In accordance with Articles 8 of the GDPR and 7 of Organic Law 3/2018 of December 5, on the Protection of Personal Data and guarantee of digital rights, only persons over 14 years of age may legally consent to the processing of their personal data by LOUÉ. In the case of minors under 14 years of age, parental or guardian consent will be required, and such processing will only be lawful to the extent that the parents or guardians have authorized it.
Confidentiality and security of personal data
LOUÉ undertakes to adopt the necessary technical and organizational measures, according to the appropriate level of security in relation to the risk of the data collected, to ensure the security of personal data and to prevent their accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
The Website is equipped with an SSL (Secure Socket Layer) certificate, ensuring that personal data are transmitted securely and confidentially, as data transmission between the server and the User, and vice versa, is fully encrypted.
However, since LOUÉ cannot guarantee the invulnerability of the Internet or the total absence of hackers or other fraudulent access to personal data, the Data Controller undertakes to promptly notify the User of any personal data breach that is likely to result in a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a personal data breach means any security breach that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data.
Personal data will be treated as confidential by the Data Controller, who undertakes to ensure, through a legal or contractual obligation, that this confidentiality is respected by its employees, partners, and any person to whom it makes the information accessible.
Rights arising from the processing of personal data
The User has, and may therefore exercise against the Data Controller, the following rights recognized in the GDPR and in Organic Law 3/2018 of December 5, on the Protection of Personal Data and guarantee of digital rights:
Right of access: The User’s right to obtain confirmation as to whether or not LOUÉ is processing their personal data, and if so, to obtain information about their specific personal data and the processing that LOUÉ has carried out or is carrying out, as well as, among other things, information on the origin of the data and the recipients of the communications made or planned.
Right to rectification: The User’s right to have inaccurate personal data amended or, taking into account the purposes of the processing, to have incomplete data completed.
Right to erasure: The User’s right, unless otherwise provided by current legislation, to obtain the erasure of their personal data when they are no longer necessary for the purposes for which they were collected or processed; when the User withdraws consent and there is no other legal basis; when the User objects to the processing and there is no other legitimate reason to continue; when personal data have been unlawfully processed; when personal data must be erased to comply with a legal obligation; or when personal data have been obtained as a result of the direct offer of services of the information society to a minor under 14 years of age.
Right to restriction of processing: The User’s right to restrict the processing of their personal data in certain cases, such as when the accuracy of the data is contested, the processing is unlawful, the Data Controller no longer needs the data, or the User has objected to processing.
Right to data portability: Where processing is carried out by automated means, the User has the right to receive their personal data from the Data Controller in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
Right to object: The User’s right to object to the processing of their personal data or to have such processing stopped by LOUÉ.
Right not to be subject to automated decision-making, including profiling: The User’s right not to be subject to a decision based solely on automated processing, including profiling, unless otherwise provided by law.
Accordingly, the User may exercise their rights by sending a written communication to the Data Controller with the reference “RGPD-LOUÉ,” specifying:
Name, surname(s) of the User, and a copy of their ID card. In cases where representation is accepted, the identification of the representative and proof of representation will also be required. The ID copy may be replaced by any other legally valid means of proof of identity.
The specific request and reasons for it or the information being sought.
Address for notification purposes.
Date and signature of the applicant.
Any document supporting the request.
This request and any attached documents may be sent to the following postal address and/or email:
Postal address: C/ Virgen de los Peligros, 12, 28013 Madrid
Email: loue@loue.es
Links to third-party websites
The Website may include hyperlinks or links that provide access to third-party websites that are not operated by LOUÉ. The owners of such websites will have their own privacy policies, and they alone are responsible for their own files and privacy practices.
Complaints before the supervisory authority
If the User considers that there is a problem or infringement of current regulations regarding the way their personal data are being processed, they have the right to effective judicial protection and to lodge a complaint with a supervisory authority, particularly in the state where they habitually reside, work, or where the alleged infringement occurred. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (http://www.agpd.es).
Acceptance and changes to this privacy policy
It is necessary that the User has read and agrees with the conditions regarding the protection of personal data contained in this Privacy Policy and accepts the processing of their personal data so that the Data Controller can proceed accordingly, within the timeframes and for the purposes indicated. Use of the Website implies acceptance of this Privacy Policy.
LOUÉ reserves the right to modify its Privacy Policy at its own discretion or due to a legislative, jurisprudential, or doctrinal change by the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is advised to check this page periodically to stay informed of the latest changes or updates.
This Privacy Policy has been updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and Organic Law 3/2018 of December 5, on the Protection of Personal Data and guarantee of digital rights.
