Need Help?

At LOUÉ, we guarantee the authenticity of every product we offer. Each item undergoes a rigorous inspection process carried out by our experts, assisted by an AI-based verification system, ensuring that we only sell genuine luxury pieces. Shopping with LOUÉ is synonymous with trust and quality.

At LOUÉ, we only accept products that meet our strict quality standards. Each item is carefully inspected to ensure it is in excellent condition. We provide a detailed description of every product’s state so you know exactly what you are purchasing.

LOUÉ offers an exclusive experience, carefully selecting unique and hard-to-find luxury pieces. We guarantee the authenticity of every item through a combination of fashion experts and AI-powered verification technology. In addition, we are pioneers in luxury rental, providing sustainable and flexible options for our clients. With a personalized service and exceptional conditions for sellers, LOUÉ offers more than just a purchase — it offers trust, exclusivity, and premium attention.

Yes, at LOUÉ we offer the best conditions for those who wish to sell their luxury items. Our team of experts will appraise your pieces and make you a competitive offer. We take care of the entire sales process, so all you have to worry about is receiving your payment. In addition, we guarantee security and transparency in every transaction.

Renting a luxury item at LOUÉ is very simple. Select the item you wish to rent and fill out the rental form. Once your request has been submitted, we will contact you to confirm your reservation.

To complete the rental process, you’ll need to provide a credit card, as we will place a hold equivalent to the item’s retail value as a security deposit. When you return the item in the same condition you received it, only the rental fee will be charged.

At LOUÉ, we ship both nationally and internationally. Delivery times depend on the location, but generally, domestic shipments within Spain take between 2 and 5 business days, while international deliveries may take between 5 and 10 days. Shipping costs are calculated during the checkout process and vary depending on the destination.

We accept a wide range of payment methods for your convenience, including credit and debit cards (Visa, MasterCard), PayPal, and bank transfers. All payments made through our online store are processed securely to protect your data.

We want you to be completely satisfied with your purchase. If for any reason you are not, you have 14 days from the date of receipt to request a return. The item must be in the same condition as when you received it. Once the product has been received and inspected, we will refund the amount paid. Please refer to our return policy for more details.